Help
- I can't log in, even after resetting my password.
- I forgot my password or I no longer have access to the e-mail address in my account or
- I'm having technical problems with the game, what should I do?
- I seem to have lost my Constellation icon. How can I get it back?
- How do I find my SteamID? How do I update my account to use it?
- Can I still become a Constellation member?
I can't log in, even after resetting my password.
Some passwords seemed to corrupted when we upgraded to the latest version of our forum software during our site launch. If you've tried resetting your password and it still doesn't work, just e-mail charlie@unknownworlds.com and mention your handle (and optionally, the password you'd like your account to use) and we can fix it up for you.
I forgot my password or I no longer have access to the e-mail address in my account or
If you simply forgot your password, you can reset it here.
If you no longer have access to your e-mail address, write me at charlie@unknownworlds.com and tell me everything you can to convince me that you are the true owner of the account. If it looks like you are, I will change it for you. I may stop processing requests if it's too much work so please, keep your profile current!
I'm having technical problems with the game, what should I do?
Check out our Tech Support Forum, which has recent questions and answers, as well as ways you can ask new questions. Make sure to read the FAQ first.
I seem to have lost my Constellation icon. How can I get it back?
Write to constellation@unknownworlds.com with your profile name and any proof of Constellation payment you have and we'll fix it.
How do I find my SteamID? How do I update my account to use it?
Easy, just follow these instructions. To update your account with it, make sure you're logged in, then click your handle name in the upper-right to edit your profile, click Edit Profile Information, then enter it into the "Steam ID field".
Can I still become a Constellation member?
Yep! Go here.